Friday, September 21, 2007

Enterprise 2.0 & eLearning 2.0 ... the one and the same or a marriage?

Dan Farber posts about Enterprise 2.0 and the discussion he moderated.

Web 2.0 for the enterprise: Wisdom of the employees

This raised an interesting question in my mind. With Web 2.0 tools for conducting business and an emphasis on informal processes for conduction business leveraged by these tools, the goals of these two techniques seem to be merging. Perhaps the "social scripting" which Jon Udell mentions allowing more dynamic scripting of business tools will help turn the social talk into social action.

I know corporations don't accept 3D simulations much as yet, but I don't think they can resist for too long. Enterprise 2.0 and eLearning 2.0 is good for bottom up, less expensive material, but top down is good for keeping a big picture to reduce fragmentation of information, identify gaps in the knowledge set about the domain, and working together toward a common goal.

So, how to we leverage the knowledge of the crowd without going back to a top down system to keep unity and context? Here again is why I believe simulations will be important. What one submits via the Web 2.0 tools, would still need to be placed within the context of the simulations, so every participant can see where they might be headed as an organization and how & why their contributions help. It's easy to assume everyone has the same mental model of what's going on if they are all reading the same text posts, the same calendar, and same numbers in the same spreadsheets, but that assumption is often wrong simply due to the timing of communications, the people we have the most exposure to, and our own built-in biases from different personal experiences, among many other reasons.

Simulations also help use measure what we individually and collectively believe the future will bring and be able to compare it against what actually comes to pass. Then we can drill down further to see which rules we assume to be in force where mistaken.

Seems like much of the fun is yet to come.

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